Terms of service
TERMS OF SERVICE | REVERSA
Last updated: July 24, 2026
This website is operated by DeAging Health Care Private Limited. Throughout the website, the terms “Company”, “we”, “us” and “our” refer to DeAging Health Care Private Limited.
We provide this website, including all information, products, features, tools and services available through it, subject to your acceptance of these Terms of Service and all policies referred to on the website.
By visiting our website, creating an account, placing an order or using any part of our services, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using the website. If you do not agree with these Terms, you should not access the website, place an order or use our services.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
Where a minor uses the website, such use must be supervised and authorised by a parent or legal guardian.
You must not use our website, products or services for any illegal, fraudulent or unauthorised purpose.
You must not transmit viruses, malware, harmful code or any material that may damage, interrupt or interfere with the website or its users.
A violation of these Terms may result in suspension or termination of your access to the website and services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse, restrict or discontinue service where reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity or violation of these Terms.
You must not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the website or services without our prior written permission.
Information submitted through the website may be transmitted through different networks and adjusted to meet technical requirements. Payment information is handled through authorised payment service providers using applicable security measures.
SECTION 3 – ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information displayed on the website is accurate and current. However, product descriptions, images, availability, pricing and other information may occasionally contain errors, omissions or outdated details.
Information on the website is provided for general informational purposes and should not be relied upon as the sole basis for making important decisions.
We may update, modify or remove website content at any time without prior notice, subject to applicable law.
SECTION 4 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively through our website and may be available in limited quantities.
All purchases, cancellations, returns, replacements and refunds are subject to the policies displayed on our website.
We make reasonable efforts to display product colours, packaging, size, appearance and images accurately. However, actual colours and appearance may vary depending on your device, screen settings, manufacturing updates or packaging changes.
We may limit the quantity of products available to any person, household, account, address, geographic location or order where reasonably necessary.
We reserve the right to modify or discontinue any product or service, subject to fulfilling confirmed orders or providing refunds where required by applicable law.
SECTION 5 – HEALTH AND WELLNESS INFORMATION
Product descriptions, articles, recommendations and other health or wellness-related information available on the website are provided for general informational purposes only.
Such information is not intended to replace professional medical advice, diagnosis or treatment. Customers should consult a qualified healthcare professional where appropriate, particularly before using a new product or changing an existing health routine.
Individual results may vary depending on personal health, lifestyle, consistency of use and other factors. We do not guarantee any particular result unless expressly required under applicable law.
Customers are responsible for reading product labels, ingredient lists, warnings, usage instructions and eligibility information before using a product.
Discontinue use and seek appropriate professional advice if you experience an unexpected or adverse reaction.
SECTION 6 – PRICES, TAXES AND OFFERS
Product prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes, delivery charges and other fees will be shown during checkout where required.
Prices may change without prior notice. A price change will not normally affect an order that has already been accepted and confirmed, except where there is an obvious pricing or technical error.
Discounts, coupons, promotional offers and free products may be subject to separate eligibility requirements, validity periods, minimum order values and usage limitations.
Promotional offers cannot be exchanged for cash and may not be combined with other offers unless expressly stated.
SECTION 7 – ORDERS AND ORDER ACCEPTANCE
Placing an order does not automatically mean that the order has been accepted. An order is accepted after successful payment verification, availability confirmation and order processing.
We may refuse, hold or cancel an order for reasons including product unavailability, payment failure, incorrect pricing, incomplete information, delivery restrictions, suspected fraud or misuse of promotional offers.
If a prepaid order is cancelled by us after payment has been received, the eligible amount will be refunded according to our Refund Policy and the processing timelines of the applicable payment provider.
We may limit or cancel orders that appear to have been placed by unauthorised resellers, distributors or dealers.
SECTION 8 – BILLING AND ACCOUNT INFORMATION
You agree to provide complete, current and accurate account, billing, shipping and contact information for every order.
You are responsible for updating your email address, telephone number, delivery address and other information where necessary.
We are not responsible for delivery failure or delay caused by incomplete, outdated or incorrect information provided by the customer.
You are responsible for maintaining the confidentiality of your account login details and for activity performed through your account.
Please contact us immediately if you believe your account has been accessed or used without authorisation.
SECTION 9 – PAYMENTS
Payments may be processed through authorised third-party payment gateways, banks, card networks, UPI providers or other financial service providers.
We do not directly control the approval, rejection or processing time of a payment transaction handled by a third-party payment provider.
An order may remain unconfirmed where payment is unsuccessful, pending, reversed or not verified.
Customers must not use payment instruments without the permission of the lawful account or instrument holder.
SECTION 10 – SHIPPING AND DELIVERY
Shipping availability, charges and estimated delivery timelines will be displayed on the website or communicated during the order process.
Delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, address issues, local restrictions, high order volumes or events outside our reasonable control.
Customers are responsible for providing a complete and serviceable delivery address and remaining available for delivery communication.
Additional shipping or handling charges may apply if an order is returned due to an incorrect address, repeated failed delivery attempts, refusal to accept delivery or other customer-related reasons, subject to applicable law and our published policies.
SECTION 11 – RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements, cancellations and refunds are governed by our published Return, Refund and Cancellation Policy.
Customers must review the applicable policy before purchasing and must submit requests within the specified eligibility period.
We may request photographs, videos, order details, packaging information or other reasonable evidence to assess a request relating to damaged, incorrect, defective or missing products.
Nothing in these Terms removes or restricts consumer rights that cannot legally be waived or excluded.
SECTION 12 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications or integrations operated by third parties.
Third-party tools may be provided on an “as available” basis and may be governed by separate terms and privacy policies.
Your use of a third-party tool is at your discretion, and you should review the relevant provider’s terms before using it.
SECTION 13 – THIRD-PARTY LINKS
The website may contain links to websites, applications, payment providers, social media platforms or services operated by third parties.
We do not control and are not responsible for the content, availability, privacy, security or practices of third-party websites.
Any transaction or interaction with a third party is governed by the terms and policies of that third party.
SECTION 14 – REVIEWS, COMMENTS AND SUBMISSIONS
You may submit reviews, feedback, photographs, suggestions, questions or other content through the website or our communication channels.
You confirm that submitted content is accurate, lawful and does not violate any third party’s privacy, intellectual-property or other legal rights.
You must not submit abusive, defamatory, discriminatory, misleading, obscene, fraudulent or malicious content.
By submitting content, you grant us a non-exclusive, royalty-free and transferable permission to use, reproduce, display, edit and share that content for business, customer-support and marketing purposes, unless otherwise restricted by applicable law.
We may moderate or remove content that violates these Terms or applicable law.
SECTION 15 – INTELLECTUAL PROPERTY
Website content, including text, logos, graphics, product images, videos, layouts, designs, icons and branding, is owned by or licensed to DeAging Health Care Private Limited and is protected by applicable intellectual-property laws.
You may access the website for personal and non-commercial shopping purposes only.
You must not copy, reproduce, modify, publish, distribute or commercially use website content without our prior written permission.
SECTION 16 – PERSONAL INFORMATION
Personal information submitted through the website is collected, used and protected according to our Privacy Policy.
By using the website, you acknowledge that your information may be processed by service providers required to complete payments, fulfil orders, deliver products, provide customer support and operate the website.
SECTION 17 – COMMUNICATIONS
By providing your email address or telephone number, you consent to receiving essential transactional communications relating to your account, order, payment, delivery, cancellation, return, refund or customer-support request.
Where you provide consent, we may also send promotional communications through email, SMS, WhatsApp, RCS or other available channels.
Consent to promotional communication is not a condition of purchase. You may opt out using the unsubscribe option, replying “STOP” where available or contacting us.
Opting out of promotional communication will not prevent us from sending essential order or service-related messages.
SECTION 18 – ERRORS, INACCURACIES AND OMISSIONS
Website information may occasionally contain typographical errors, inaccurate descriptions, incorrect prices, promotion errors, delivery inaccuracies or availability errors.
We reserve the right to correct such errors, update information or cancel an affected order where reasonably necessary.
If an affected prepaid order is cancelled, the eligible payment will be refunded according to applicable law and our Refund Policy.
SECTION 19 – PROHIBITED USES
You must not use the website or its content:
- For any unlawful, fraudulent or unauthorised purpose.
- To violate any applicable law, regulation or legal right.
- To infringe our intellectual-property rights or those of another person.
- To submit false, misleading or fraudulent information.
- To impersonate another individual or organisation.
- To upload viruses, malware or harmful computer code.
- To collect personal information without lawful authority.
- To spam, phish, scrape, crawl or interfere with website operations.
- To bypass website security or access restrictions.
- To harass, threaten, abuse, defame or discriminate against another person.
- To misuse offers, coupons, referral programmes or payment systems.
- To place fraudulent, unauthorised or intentionally false orders.
We may restrict or terminate access where prohibited activity is detected or reasonably suspected.
SECTION 20 – DISCLAIMER OF WARRANTIES
We do not guarantee that the website will always be uninterrupted, error-free, completely secure or available at all times.
The website and services are provided on an “as available” basis, subject to warranties and consumer rights that cannot be legally excluded.
We do not guarantee that every product or service will meet every customer’s personal expectations or produce identical results for every individual.
SECTION 21 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, DeAging Health Care Private Limited and its directors, employees, representatives, affiliates, service providers and suppliers will not be liable for indirect, incidental, special or consequential losses arising from website use.
This may include loss caused by website interruption, third-party platforms, unauthorised access, delayed delivery or use of products contrary to their instructions.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, product liability, personal injury caused by negligence or any other liability that cannot legally be excluded.
Nothing in these Terms restricts the statutory rights available to consumers under applicable law.
SECTION 22 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless DeAging Health Care Private Limited and its directors, employees, representatives and service providers from claims or losses arising from your unlawful use of the website, violation of these Terms or infringement of another person’s rights.
SECTION 23 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.
The remaining provisions will continue to remain valid and enforceable.
SECTION 24 – TERMINATION
These Terms remain effective while you access or use the website and services.
You may stop using the website at any time. We may suspend or terminate access where you violate these Terms, misuse the website or engage in suspected unlawful activity.
Provisions relating to payments, liabilities, intellectual property, indemnification, disputes and other obligations intended to survive will remain effective after termination.
SECTION 25 – ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy and other policies displayed on the website, form the agreement between you and DeAging Health Care Private Limited regarding your use of the website and services.
These Terms replace prior communications or understandings relating to the same subject matter.
SECTION 26 – WAIVER
Our failure to enforce any provision of these Terms does not mean that we waive our right to enforce that provision later.
SECTION 27 – GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India.
Subject to statutory consumer rights and any jurisdiction available under applicable consumer-protection law, disputes relating to these Terms shall be subject to the jurisdiction of the competent courts and authorities in Chennai, Tamil Nadu, India.
SECTION 28 – CHANGES TO THESE TERMS
We may update or replace these Terms to reflect changes in our website, services, business practices or legal obligations.
Updated Terms will be published on this page with a revised “Last updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms.
SECTION 29 – CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
DeAging Health Care Private Limited
Plot No. 60, Ground Floor,
Majeeth Nagar, Kelambakkam,
Chennai – 603103, India
Email: contact@getreversa.in
Phone: +91 94444 34449
GSTIN: 33AAMCD0252C1Z8
SECTION 30 – GRIEVANCE REDRESSAL
Customers may contact us regarding complaints, concerns, orders, payments, deliveries, returns, refunds, product information or use of the website.
Grievance Officer: [INSERT FULL NAME]
Designation: [INSERT DESIGNATION]
Email: contact@getreversa.in
Phone: +91 94444 34449
Address: Plot No. 60, Ground Floor, Majeeth Nagar, Kelambakkam, Chennai – 603103, India
We will acknowledge receipt of a consumer complaint within 48 hours and endeavour to resolve it within one month from the date of receipt, in accordance with applicable law.
Please include your name, order number, registered contact details and a clear description of the complaint so that we can review it efficiently.
