Refund policy

Return and Refund Policy | Reversa

Last updated: July 24, 2026

This Refund and Return Policy applies to products purchased from the online store operated by DeAging Health Care Private Limited.

By placing an order through our website, you agree to the conditions stated in this policy.

RETURN ELIGIBILITY

Returns or replacement requests are accepted only in the following cases:

The product was physically damaged during delivery.
The product has a manufacturing defect.
You received an incorrect product.
An item is missing from the delivered order.

You must report the issue within 48 hours of receiving the order by emailing us at contact@getreversa.in or contacting us at +91 94444 34449.

Requests submitted after 48 hours may not be accepted because the time available to raise a claim with the courier partner may have expired.

EVIDENCE REQUIRED

Your return or replacement request must include:

Your order number.
A clear and continuous unboxing video.
Clear photographs showing the damage, defect or incorrect product.
Photographs of the outer packaging and shipping label.
A brief description of the issue.

The unboxing video should begin before the package is opened and clearly show the shipping label, package condition and all products received.

Requests may be rejected where sufficient evidence is not provided or where the submitted evidence does not clearly establish the reported issue.

RETURN CONDITION

Approved products must be returned in their original, unused and unopened condition with all original packaging, labels, seals, accessories and complimentary items.

Returned products must be properly packed to prevent damage during reverse transportation.

A return may be rejected if:

The product has been used, opened, tested or altered.
The original seal, label or packaging has been removed or damaged.
The product has been damaged after delivery.
The product or packaging is incomplete.
The batch code, barcode or serial number has been altered or removed.
The complimentary product or accessory is missing.
The product does not match the product originally supplied by us.

If a returned product does not meet the required conditions, the request may be rejected and the product may be sent back to the customer. Additional delivery charges may apply.

OPEN OR TAMPERED PACKAGE

Do not accept a package if the outer packaging appears opened, damaged, leaking, resealed or visibly tampered with.

Inform the delivery agent immediately and contact our customer-support team with photographs or videos of the package.

If an visibly opened or tampered package is accepted without reporting the issue to the delivery agent, we may be unable to verify claims involving damaged, missing or incorrect products.

PRODUCTS THAT DO NOT SUIT YOU

Products cannot be returned only because they do not suit your skin, hair, personal preference, routine or individual expectations.

Skincare, haircare and personal-care results can vary from person to person. Product suitability may depend on individual skin type, hair type, allergies, sensitivities, lifestyle, usage and other personal factors.

Customers should review the product description, ingredient list, usage instructions, warnings and suitability information before purchasing or using a product.

For product-related questions before placing an order, contact us at contact@getreversa.in.

ALLERGIC REACTIONS AND PERSONAL SENSITIVITY

A product will not normally be eligible for return solely because of an allergic reaction, irritation or personal sensitivity unless the product is confirmed to be defective or incorrectly supplied.

Customers should review the complete ingredient list and conduct a patch test where recommended before regular use.

Stop using the product and seek advice from a qualified healthcare professional if you experience an unexpected or adverse reaction.

NON-RETURNABLE PRODUCTS

The following products are generally not eligible for return:

Used, opened or tested products.
Products returned without their original packaging.
Products with broken or removed hygiene seals.
Products damaged because of misuse or improper storage.
Products purchased from another website, marketplace or retailer.
Free gifts, samples and promotional products.
Products purchased during clearance or final-sale promotions, unless defective.
Products returned after the applicable reporting period.
Products returned because of personal preference or suitability concerns.

These restrictions do not apply where a return, replacement or refund is required under applicable consumer-protection law.

RETURN REVIEW AND APPROVAL

After receiving your request, our customer-support team will review the submitted order details, photographs and unboxing video.

If the request is initially approved, we will provide return-pickup or return-shipping instructions.

Products returned without prior approval may not be accepted or processed.

Once the returned product reaches our facility, it will undergo a quality inspection to verify the reported issue and confirm that it meets the return conditions.

Approval of the initial request does not automatically guarantee a replacement or refund. The final decision will be made after the returned product has been inspected.

REPLACEMENTS

If your claim is approved after inspection, we may provide a replacement for the damaged, defective, missing or incorrect product.

Replacement will be subject to product availability and serviceability of the delivery location.

If the same product is unavailable, we may offer an alternative product, store credit or refund after discussing the available options with you.

DIRECT EXCHANGES

We do not currently offer direct exchanges for a different product, size, variant or personal preference.

If you would like another product, you must place a new order through our website.

This restriction does not apply where an incorrect product was supplied by us or where an eligible replacement has been approved.

REFUND PROCESS

A refund will be processed after the returned product reaches our facility, completes the quality inspection and is approved.

Approved refunds will normally be issued to the original payment method used for the order.

Refunds may take approximately 7–14 business days to appear in your account after they have been processed.

The time required for the amount to appear may vary depending on your bank, card issuer, UPI provider or payment gateway.

We are not responsible for delays caused by banks, payment gateways or financial service providers after the refund has been successfully initiated by us.

PARTIAL REFUNDS

In certain circumstances, we may offer a partial refund where only part of an order is affected or where a full replacement is not reasonably available.

The amount of any partial refund will depend on the affected product, available evidence, product condition and nature of the issue.

INCORRECT OR MISSING REFUND

If you have received a refund confirmation but the amount is not visible in your account, first check with your bank, payment provider or card issuer.

If the refund is still not visible after 14 business days, contact us with your order number and refund details so that we can assist you.

CANCELLATIONS

Orders begin processing shortly after confirmation. Therefore, cancellation cannot be guaranteed after an order has been placed.

To request a cancellation, contact us immediately with your order number.

An order cannot normally be cancelled after it has been dispatched.

If an eligible prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method.

REFUSED OR UNDELIVERED ORDERS

Orders returned because of customer refusal, repeated failed delivery attempts, customer unavailability or an incorrect address may not qualify for a complete refund.

Any eligible refund may be processed after deducting delivery, return, handling or other charges incurred because of the failed delivery, where permitted by applicable law.

DELAYED OR UNDELIVERED ORDERS

Delivery may occasionally be delayed because of natural disasters, severe weather, transportation interruptions, government restrictions, strikes, pandemics, courier disruptions or other circumstances outside our reasonable control.

Where an order is significantly delayed or confirmed as lost, we will coordinate with the courier partner and provide an appropriate resolution, such as delivery, replacement or an eligible refund.

HOW TO REGISTER A RETURN

To register a return, replacement or refund request, contact:

Email: contact@getreversa.in
Phone and WhatsApp: +91 94444 34449

Include your order number, registered contact details, unboxing video, photographs and a clear explanation of the issue.

Customer-support working hours:
Monday to Friday, 10:00 AM to 6:00 PM IST, excluding public holidays.

GRIEVANCE REDRESSAL

If your concern is not resolved by our customer-support team, you may escalate it to our Grievance Officer:

Grievance Officer: [INSERT FULL NAME]
Designation: [INSERT DESIGNATION]
Email: contact@getreversa.in
Phone: +91 94444 34449
Address: Plot No. 60, Ground Floor, Majeeth Nagar, Kelambakkam, Chennai – 603103, India

We will acknowledge receipt of a consumer complaint within 48 hours and endeavour to resolve it within one month from the date of receipt, in accordance with applicable law.

If your complaint remains unresolved, you may contact the National Consumer Helpline at 1915 or 1800-11-4000 or approach the appropriate Consumer Disputes Redressal Commission.